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Support Article

File Drag and Drop default category is Adviser Maintenance



After upgrading from PRPC 7.1.4 to 7.1.6, you see a different default Category for file attachment drag and drop. In the previous PRPC versions, Select appeared as the default category, but in PRPC 7.1.6  the default category is Adviser Maintenance.

Not Applicable

Steps to Reproduce

Observe a different default value for the  file attachment Category select box (Adviser Maintenance) after upgrading from PRPC 7.1.4 to PRPC 7.1.6 .
1. Run the flow or case.
2. Go to Attachments and select Attachment.
3. Drag and drop any file.

    Notice that the Category select box does not contain the default caption you expect, namely Select. Instead, it displays Adviser Maintenance.

Root Cause

In PRPC 7.1.6, the drop-down list replaces the Dynamic select list. However, the default caption configuration was missed during the PRPC 7.1.6 change control process.


This issue is scheduled for resolution in PRPC 7.1.7.

Published January 31, 2016 - Updated October 8, 2020

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