Support Article
File listener does not pick files in target folder
SA-15974
Summary
A file listener does not pick or read files in the target folder.
There is no logfile error, but .err files are created.
Error Messages
Not Applicable
Steps to Reproduce
1. Place a file in the listeners directory.
2. Start the listener.
Root Cause
The correct file read/write permissions were not in place for the listener to run correctly.
Resolution
Ensure that the user under which Pega is run has both read and write permissions to the appropriate listener directory.
Published January 31, 2016 - Updated October 8, 2020
Have a question? Get answers now.
Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.