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Support Article

File Listener does not pick files though configured for the same



File listener is enabled in System Management Application (SMA) and on the user side, however, files are not picked up by the Listener.

Error Messages

Not Applicable.

Steps to Reproduce

  1. Configure a File Listener to a folder location
  2. Start the listener

Root Cause

The value for 'Source name mask' is defined as *.CSV and 'Disable case sensitivity' check box is not selected. Hence, File Listener ignores .CSV files which must be picked.


Perform the following local-change:

Select the '
Disable case sensitivity' option.


Published July 31, 2018 - Updated October 8, 2020

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