Support Article

File Listener does not set LogServiceFile.pyWorkFileName



After migrating from Pega 7.2.1 to 7.2.2, file listeners are no longer setting the property pyWorkFileName with the renamed file name on the LogServiceFile instances.

In Pega 7.2.1, when the case was launched, the LogServiceFile had a property pyWorkFileName which contained the name of the file being processed, as it was renamed by Pega when the file listener started (filename.timestamp.extension).

Without this property there is no alternate way for the case to open the file.

Error Messages

Not Applicable

Steps to Reproduce

1. Configure the file listener in Pega 7.2.2 environment with LogServiceFile as the source page name and to persist log file instances.
2. Place a file in the watched folder.
3. Open log file instances and observe the field pyWorkFileName is missing.

Root Cause

A defect in Pegasystems’ code or rules.


Apply HFix-34143.

Published May 10, 2017 - Updated June 8, 2017

100% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.