Support Article

File Listener fails post update from 7.1.9 to 7.2.2



The File listener fails to initialize or start post update from Pega 7.1.9 to 7.2.2 when accessing shared network drive in Windows Server.

The service ID's and file access have not changed during the Update.

Unable to create 'work' directory 'file://resadaptor:/{/absolute_directory_path}'.

If user changes the File path to a local file path then it works. The issue occurs only with the with Shared Drive path.

Error Messages

2017-04-12 22:30:26,356 [ FILE-Thread-22] [ STANDARD] [ ] [ ] ( services.file.FileListener) ERROR File.ServFeeInput - Unexpected exception caught during processing. Unable to create 'work' directory 'file://resadaptor:{/absolute_dir_path}'.
From: (A5818571120BC499F3DE7929CBFBF2046:ServFee)

Steps to Reproduce

Start the file Listener from System Management Application (SMA).

Root Cause

A defect in Pegasystems’ code or rules.

This is a regression defect introduced due to the new features or improvements made to FileListener engine code.


Apply HFix-34138.

Published April 28, 2017 - Updated May 15, 2017

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