Support Article

File listener not able to read BIX file from Server location



File listener not able to read BIX file from Server location.

Error Messages

2017-01-30 21:12:52,516 [tp-bio-8443-exec-211] [ STANDARD] [ ] [ ] (rnal.mgmt.RequestorPoolManager) INFO - Destroying requestor for service package poolBIXFTPSERVICEPACKAGE:SHARED
2017-01-30 21:12:52,517 [tp-bio-8443-exec-211] [ STANDARD] [ ] [ ] (tener.ListenerStateManagerImpl) ERROR - Unexpected exception. No such Access Group: Quarks:Administrators for thread STANDARD
From: (A608CACC715ED93AEB0E2DEEC727BECA0:BIXFTPServicePackage)
at com.pega.pegarules.session.internal.authorization.context.GlobalContextCache.getBasicApplicationContext(

Steps to Reproduce

executed extract rule for create BIX Zip file. started file listener using SMA.

Root Cause

A defect or configuration issue in the operating environment. The File Listener failure is due to an invalid Access group in the Service Package. The need to update this access group is documented in the BIX User's Guide. Also found that the FTP folder was not created.


Perform the following local-change: Follow the steps in the section "Defining FTP related data instances" in the BIX User Guide.

Published February 8, 2017 - Updated February 18, 2017

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