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Support Article

File not updating from knowledge Content Rule

SA-3640

Summary



Developer is trying to update an file which has been uploaded from knowledge Content Rule.
Actually after uploading file from knowledge content rule, there is no updated version of file while we check view content of this file.

Error Messages



N/A

Steps to Reproduce



Create knowledge content rule.
2 Create associate Binary rule.
3 Upload file from knowledge content rule.
View content of file from Topic search.
Upload updated version of file from knowledge content rule from another operator id.
6View again content of file from Topic search through first operator but old version is present there and not the latest file uploaded by operator2.


Root Cause



Need to create the binary file in the ruleset from where the KC is checkout or created and not in private ruleset.
Currently it is creating in private ruleset. 

Resolution



HFix-10330 resolves the issue

 

Published January 31, 2016 - Updated December 2, 2021

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