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Support Article

Files are not picked by listeners

SA-90532

Summary

Listeners do not pick files from 7 PM CST to 8 PM CST. Four nodes are present and the same listeners are configured on each node. All the listeners are working fine. When the Requestor pool is cleared and the listeners (on one node) are restarted, the files are picked. Files are stored in the Network shared location (NAS).


Error Messages

Not Applicable 


Steps to Reproduce

Unknown


Root Cause



Files are processed by the file listeners twice.

Resolution



Perform the following local-change:
Select the Lock listener's temporary file checkbox on the Process tab. 


 

 

Published October 19, 2019 - Updated October 8, 2020

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