Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Files are not picked by listeners



Listeners do not pick files from 7 PM CST to 8 PM CST. Four nodes are present and the same listeners are configured on each node. All the listeners are working fine. When the Requestor pool is cleared and the listeners (on one node) are restarted, the files are picked. Files are stored in the Network shared location (NAS).

Error Messages

Not Applicable 

Steps to Reproduce


Root Cause

Files are processed by the file listeners twice.


Perform the following local-change:
Select the Lock listener's temporary file checkbox on the Process tab. 



Published October 19, 2019 - Updated October 8, 2020

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us