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Support Article

Filter does not work in My Cases & My Tasks



Filter is enabled on the grid and when user clicks on the Filter Icon, pop up appears with empty values even if there are values available in the grid.

Error Messages

Not Applicable. 

Steps to Reproduce

Make sure that there are some cases at My Cases & My Tasks and enable Filter condition that grid. Now, click on the filter icon at grid and check.

Root Cause

An issue in the custom application code or rules when two repeatable grid of same class is configured in single section.


Perform the following local-change: when the repeatable grid of same class is moved to two different sections issue got fixed.

Published January 31, 2016 - Updated October 8, 2020

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