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Support Article

Filter option not working correctly



"Internet Explorer cannot display the webpage" message is displayed on Applying and removing the filter in workbasket.

Error Messages

Internet Explorer cannot display the webpage

Steps to Reproduce

1. Log in to User environment
2. Move to any Workbasket.
3. Click on ID column and Search a job
4. Click Apply to search the job.
5. Search another job.
6. Observe the message displayed when you click Apply

Root Cause

The user has configured a list view where for the first time the filter options are working fine but from second time onwards the filter options are not working. 


Configure a load balancer which has settings to increase the request headers which would permit the request to be properly dispatched to the PRPC instance.

Published June 12, 2015 - Updated October 8, 2020

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