Support Article
Filter pop-up is taking much time to be loaded on UI
SA-44586
Summary
In the portal, in grid, filter pop-up is taking much time to be loaded on UI.
User configured a grid inside a section with filter options.
When user tries to open the filter popup, it takes more time to display the filter popup. In some scenarios it takes more than two minutes to display the pop-up.
Error Messages
Not Applicable
Steps to Reproduce
1. Create a section and include a repeat grid with source as DataPage with large number of records.
2. Allow filtering on grid.
3. In portal create a case and click the filter icon on any column of the grid.
Observe the slowness for loading the filter pop-up.
Root Cause
A defect in Pegasystems’ code or rules
Resolution
Perform the following local-change:
As a workaround, in the column setting of the grid, update the Filtering to use "Range/Search" .
A bug item BUG-330340 is already created to address this performance issue.
Published November 24, 2017 - Updated October 8, 2020
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