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Support Article

Filter pop-up is taking much time to be loaded on UI



In the portal, in grid, filter pop-up is taking much time to be loaded on UI.
User configured a grid inside a section with filter options.

When user tries to open the filter popup, it takes more time to display the filter popup. In some scenarios it takes more than two minutes to display the pop-up.

Error Messages

Not Applicable

Steps to Reproduce

1. Create a section and include a repeat grid with source as DataPage with large number of records.
2. Allow filtering on grid.
3. In portal create a case and click the filter icon on any column of the grid.

Observe the slowness for loading the filter pop-up.

Root Cause

A defect in Pegasystems’ code or rules


Perform the following local-change:

As a workaround, in the column setting of the grid, update the Filtering to use "Range/Search" .

A bug item BUG-330340 is already created to address this performance issue.

Suggest Edit

Published November 24, 2017 - Updated October 8, 2020

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