Support Article

Finish assignment freezes screen inconsistently

SA-28678

Summary



Sporadically, the application built on Pega 7.1.8 has screen freezes when viewed in IE11. This occurs most frequently during the CPMHC wrap-up stage, and cannot be reproduced in lower environments.

Error Messages



Not applicable

Steps to Reproduce



Not able to reproduce the issue, but it frequently happens during wrap-up.

Root Cause



Fiddler traces showed that when the problem occurred, Siteminder was forcing a 401 error.

Resolution


 
The Siteminder timeout was small enough so that during the course of the normal workday, Siteminder would timeout the user, resulting in the hung state. It was most noticeable during wrap-up. The Siteminder timeout was increased to be greater than the length of the normal work day.

Published September 30, 2016 - Updated October 18, 2016

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