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Support Article

FixCorrespondence – ResendCorr problem when no Party Role

SA-48812

Summary



FixCorrespondenceResendCorr does not work for email correspondence generated from the 'Send Email' smart shape in a flow. This occurs when the correspondence does not use a Party Role.


Error Messages



No Role Defined to work object


Steps to Reproduce

  1. Create a correspondence template
  2. Create a flow, which uses the 'Send Email' smart shape to send to an email address (not a party).
  3. Set a hard-coded error (for example, set invalid host) in the Data-EmailAccount instance used by the correspondence ('Default/Notify').
  4. Run the flow to generate correspondence, which must be routed to the FixCorrespondence flow.
  5. Fix the hard-coded error in Data-EmailAccount.
  6. Set the Tracer on for the Work-.CorrUpdate activity.
  7. Use the 'Resend Correspondence (ResendCorr)' flow action to attempt a resend.
  8. View the trace. Step 7 role validation requires that the pyCorrPage must have the .pyCorrPartyRole property be populated.


Root Cause



A defect in Pegasystems’ code or rules.


Resolution



Apply HFix-39667.


Suggest Edit

Published December 18, 2017 - Updated October 8, 2020

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