Support Article
Flow does not advance to flow action after completing question
SA-41423
Summary
A flow (consisting of a question, flow action, and an End shape) does not advance to the flow action screen on completing the question and the section does not load on offline mobile applications.
Error Messages
Error displayed in the debug console.
pzpega_ui_harness_offline_11762738780!!.js:1711 clientstorehelper: open 'section' 'WORK-QUEST-ENUM!CONFIRMNEWCASEADDRESS' failed(anonymous function) @ pzpega_ui_harness_offline_11762738780!!.js:1711
pzpega_ui_harness_offline_11762738780!!.js:9353 p.o.rc:failed to load from db: section, DEC-WORK-QUEST-ENUM!CONFIRMNEWCASEADDRESS
pzpega_ui_harness_offline_11762738780!!.js:827 clientstorehelper._getRuleInstance(section, DEC-WORK-QUEST-ENUM!CONFIRMNEWCASEADDRESS) failedfailCB @ pzpega_ui_harness_offline_11762738780!!.js:827
pzpega_ui_harness_offline_11762738780!!.js:9475 FAILURE IN OFFLINE CALLBACK _getFlowActionStream
Steps to Reproduce
- Configure a flow with a question shape, a flow action, and an End shape.
- Complete the question and to advance to the flow action on an offline mobile device.
Root Cause
A defect in Pegasystems’ code or rules:
FlowPackager adds param hash into the parameter page in the processduplicate API to package duplicate streams for the question shape. The param hash must be removed at the end of processduplicate API.
Resolution
Apply HFix-35316.Published November 17, 2017 - Updated October 8, 2020
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