Support Article
Flow does not show up in the create menu
SA-4215
Summary
A flow is not appearing in the create menu.
Error Messages
No error message
Steps to Reproduce
Select the create menu.
Root Cause
The root cause of this problem is a defect in the application configuration. On the 'Cases and Data' tab of the Application rule, there is a section for defining the case types along with a checkbox to include them in the create menu.
Resolution
On the 'Cases and Data' tab of the Application rule, add the case type for the flow and check the box to include the case type in the create menu.
Published January 31, 2016 - Updated October 8, 2020
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