Support Article
Flow ends that start with a Decision Shape with undefined record
SA-3458
Summary
Stage "Decision" has steps "Background Check" and "Assess Candidate" which runs in parallel. First step is an assignment, second is a multi-step process with a Decision shape (which points to a Decision Tree). Now, if that Decision shape references an undefined Decision record the process will not execute i.e. there is no way to proceed with the case.
Error Messages
No error message. Process flow hangs.
Steps to Reproduce
Login as SAE1Architect/password
Search for CandidateScoring decision tree, create a backup copy with a different name and then delete the main one.
Run Candidate case type.
Result: (There is no way to proceed with the case)
Expected Results:
Root Cause
The root cause was due to an issue with DRAFTMODECHOICE flow rule. Where DraftModeChoice was marked as an internal flow and which causes the issue.
Resolution
This issue is resolved by HFIX-10344 which Unchecks the check box "Process commander internal flow" so that this flow is not marked as an internal flow.
Published January 31, 2016 - Updated October 8, 2020
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