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Support Article

Flow incompatibility error for Visio 2002/2003 file formats

SA-826

Summary



When clicking the Edit flow button in PRPC 5.5 an incompatibility message is displayed for Visio 2002/2003 file formats. However, Visio 2007 is installed.

Error Messages



The flow was last saved in Visio 2003 format. To open with Visio 2002 it has to be resaved in 2002 format.
Launch Visio 2003 in External mode, set
Tools->Options->Save->Default format to Visio 2002 and resave.


Steps to Reproduce



Open any flow rule.


Root Cause



The root cause of this problem is defect/misconfiguration in the PRPC operating environment. The PRPC ActiveX controls were for the PRPC 6.3 system but were being used with the other PRPC 5.5 system from the same developer PC.



Resolution



This issue is resolved through the following local change: Close the browser, delete the PRPC download program files and retry.

Published January 31, 2016 - Updated October 8, 2020

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