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Support Article

Flow in Modal Window does not save data on Clipboard

SA-95981

Summary



A Thread-level data page is used to pass information back and forth between an item and a flow in a modal dialog. On launching the modal window, the data entered in the modal flow to the data page, is erased.


Error Messages



Not Applicable


Steps to Reproduce

  1. Open a case.
  2. Reference a data page
  3. Launch a flow in a modal window.
  4. Update the data page referenced above.
  5. Close the modal.
  6. Reference the data page data.

Root Cause



The modal flow launches on a separate thread. Passing the data between two incarnations of the Thread-level data page is not supported.


Resolution



Perform either of the following local-changes:
  • Replace the modal flow with a local action. In this case, only one thread is in use and the data placed onto the one copy of the thread-level data page remains.
     
  • To use a modal flow due to flow complexity, replace the Thread-level page with a Requestor-level page with additional parameters to force the creation of a new Requestor-level page for every different parent thread (if required).

Published July 18, 2020 - Updated December 2, 2021

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