Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Flow not displayed in Viewer on click of Where Am I option



When opening a work item, the work item does not pass through the defined flow in the flow action. Clicking the 'Where am I' option, does not navigate to the flow point and does not display data in the Viewer.

Error Messages

Not Applicable

Steps to Reproduce

  1. Log in to Pega Designer Studio.
  2. Define a flow in the flow action
  3. Open the work item.
  4. Click the 'Where am I' option.

Root Cause

Post the application upgrade, the pzGFWViewerHeader section was corrupted.


Perform the following local-change:
  1. Revalidate the Pega-Gadget ruleset since pzGFWViewerHeader section is in this ruleset.
  2. Click 'Revalidate for References' in the System upgrade landing page.

Published September 27, 2018 - Updated October 8, 2020

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us