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Support Article

Flow Not Visible in Create Menu

SA-283

Summary



Inherited flows are not visible in the Create menu.

Error Messages



Not Applicable 

Steps to Reproduce

  1. Create a case type that inherits from a class with starting flows.
  2. Add the case type to the Cases and Data tab of the Application rule and check the box to include it in the create menu.
  3. Click the Create menu.  The inherited starting flows do not appear.

Root Cause



The Create menu displays the starting flows from the implementation class.

Resolution



Add the flows to the Starting Processes section of the Case Type rule.

Published March 8, 2016 - Updated October 8, 2020

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