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Support Article

Flow problem on work object assigned to non-existing operator

SA-20183

Summary



A work object is assigned to the flow problems workbasket; only if the work object is assigned to an operator, who no longer exists.

Error Messages



Not Applicable.

Steps to Reproduce

Try to assign a work object to an operator who no longer exists.

Root Cause



An issue in the custom application code or rules.

Resolution



Here’s the explanation for the reported behavior:

Instead of deleting an operator, it is recommended that his/her password be changed to effectively disable the operator. Then, any affected work objects should be reassigned to an existing operator.

Perform the following steps to fix the flow problem:
  1. Click the "Flow: FlowProblems - Assigned To: Administrator - Task: Click here to see problem description." link.
  2. Choose “Cancel this Assignment” from the drop-down menu.
  3. Click the "Submit" button.
     

Published March 1, 2016 - Updated October 8, 2020

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