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Support Article

Flow stuck on Wait shape, waiting for all subcases to resolve



You have a flow that is stuck on a Wait shape, waiting for all subcases to be Resolved-Completed. You searched the Pega forums and found this discussion:

Error Messages

This process is waiting for all sub cases to reach status Resolved-Completed

Steps to Reproduce

  1. Run the parent case.
  2. Create a subcase.
  3. Have the parent case wait for the subcase status of 'Resolved-Completed'.
  4. Log off as owner of parent case.
  5. Log in as a worker of subcase.
  6. Process the subcase.
  7. Log off as worker of subcase.
  8. Log in as owner of parent case.
  9. Verify subcase status is 'Resolved-Completed'.

Root Cause

Your application is defective. Your flow routes the assignment in the next stage after the Wait to the current operator. W
hen the parent case progresses, the current operator is System. System is not a valid operator; therefore, the flow cannot advance and remains stuck.


Perform the following local change: 

Route the first assignment of the next stage to a valid workbasket or a worklist that is present in your application. 


Published July 7, 2015 - Updated October 8, 2020

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