Support Article

FNOL Object is failed to extract

SA-36957

Summary



Some objects are being failed to extract sporadically.

Error Messages



15:30:26,487 [ pzchasclmeng11] ( internal.access.ExtractImpl) ERROR - Inskey of the corrupt Instance CHARTIS-CA-ONECLAIM-WORK S-2842163
15:30:26,487 [ pzchasclmeng11] ( internal.access.ExtractImpl) ERROR - Unable to process while reading the source Db Chartis-CA-OneClaim-Work-Claim-FNOL-CAS-AT: caught exception while expanding property pxAssignClass on page CHARTIS_CA_ONECLAIM_WORK_S_2842163.pxFlow
java.lang.RuntimeException: caught exception while expanding property pxAssignClass on page CHARTIS_CA_ONECLAIM_WORK_S_2842163.pxFlow


Steps to Reproduce



Not able to replicate this issue but observing the same error frequently in production.


Root Cause

Missconfiguration in the applicaion server, Application server configurations are invalid.

Resolution



Identified the below missconfigurations in their environment.
  1. Please modify the value for the property “currentSchema” by Pega DATA schema. Currently the value is UKP#P0.
  2. For the property “currentFunctionPath” the value is SYSIBM,SYSFUN,UKP#P0,KBONDBA, As per the installation document it should be SYSIBM,SYSFUN,<Data schema>, Please correct that.
3. In Resources > JDBC > Data sources Correct all the properties as per the document, As per my analysis Maximum connections, Minimum connections & Timeout properties are not correctly set, Refer page no 44 in the installation guide.

Published April 24, 2017 - Updated April 25, 2017

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