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Support Article

Focus shifts to My work link after switching graph to grid view

KCP-242

Summary



When a user switches a graph to grid view for the dashboard using the keyboard, the focus returns to the My work link (on the left Navigation pane). As a result, the user must tab back to the table.


ERROR MESSAGES 

Not Applicable 


Steps to Reproduce

  1. Navigate to the dashboard.
  2. Use the keyboard to tab to the Toggle icon in the charts.


Root Cause



A defect in Pegasystems’ code or rules.


Resolution



Install or upgrade to either of the following:
  • Pega Customer Service 8.4.2
  • Pega Customer Service 8.5
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Published December 2, 2021

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