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Support Article

Focus of the tab goes to the default tab on composite refresh

SA-21270

Summary



In the Member Composite portal of Customer Service for Healthcare 7.13 on Pega 7.1.8, closing an Interactions tab returns focus to the Member tab instead of remaining in Interactions.


Error Messages



Not Applicable

Steps to Reproduce

  1. Navigate to Member Composite Portal.
  2. Click on Interaction Tab.
  3. Select a Service Request.
  4. Close the Opened Service Request.
  5. Observe the tab focus is defaulted to Member portal, Instead of remaining in Interaction Tab.


Root Cause



A defect in Pegasystems’ code or rules.  

Resolution



This issue is addressed in Pega Platform 7.2.1 and PCS 7.2.2
Suggest Edit

Published March 25, 2016 - Updated October 8, 2020

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