Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Followed Case does not appear in Following Panel



When user clicks the follow/unfollow button in quick succession then the case eventually does not appear in the follow panel on the left hand side of the dashboard.

On further investigation, the it was discovered that the record is not being written to Index-WorkPartyUri. 
Issue is sporadic.

Error Messages

Not Applicable

Steps to Reproduce

1.Create a case on a Case manager
2.Follow the work object.
3.Click Follow/unfollow icon triple time in short time. Retry again.
4. See the list of follow list missing the work object followed.

Root Cause

A defect in Pegasystems’ rules.
The issue is with the declare indexes are not being generated correctly because of some metadata missing while doing a page copy.
The metadata from the workparty page is copied but not the metadata on the workpage. Copy the indexcount from the db workpage to clipboard workpage to make it work.


Apply Hotfix-26218

Published March 23, 2016 - Updated October 8, 2020

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us