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Support Article

Font Becomes Bold after Refresh in IE



When the user refreshes a page in the application accessed using IE11, headers and fields are rendered as having bold text. The issue does not appear in other browsers.

Error Messages

Not Applicable

Steps to Reproduce

  1. Open any Portal
  2. Open any Case and then refresh the screen
  3. We will notice Headers and fields are showing as bold

Root Cause

User is using third party font in his application and those font files are missing in his local directory.


Any of the below solutions can resolve the issue:
  1.  Either user should add the missing font files in his local directory.
  2.  In skin,change the Overall font to any other font-family other than third party fonts.

Published October 27, 2016 - Updated October 8, 2020

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