Support Article

Font size in Correspondence does not match in email

SA-38249

Summary



Font size in Correspondence does not match in email with Pega 7.1.8.


Error Messages



Not Applicable


Steps to Reproduce




1. Create a Correspondence rule.
2. Add some text in the correspondence rule, and specify the font size.
3. Call the Correspondence using an email smart shape.
4. Observe the font size in received email.


Root Cause



This issue was determined to be a product enhancement request.

CKEditor is using "px" to calculate the font size while the outlook uses "pt". For this reason user observed the size difference.

Resolution



Apply HFix-34338.

Published May 19, 2017 - Updated June 8, 2017

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