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Support Article

Font weight is inconsistent on different systems

SA-99291

Summary



A label displays as a light text on some systems and as Bold text on other systems. This occurs while using the Chrome browser.


Error Messages

Not Applicable


Steps to Reproduce

  1. Provide a custom font name for a label in the skin
  2. Verify the font weight at runtime


Root Cause



A defect or configuration issue in the operating environment. The default font for Sans-Serif is set to Arial in the Chrome settings.

Resolution



Perform the following local-change:  
  1. Go to Chrome settings
  2. Click Appearance on the left menu
  3. Click Customize fonts
  4. Change the Sans-serif dropdown to Custom Font Installed

 

 

Published April 1, 2020 - Updated October 8, 2020

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