Support Article
Fonts other than English is replaced by special character (?)
SA-47893
Summary
When a file name contains language specific fonts (Vietnamese), the font is replaced by a special character (?). This occurs while adding files to the application server
Error Messages
Not Applicable
Steps to Reproduce
Scenario 1:
- Create a temporary directory in the server
- Add the file (file name must contain font of a different language, other than English).
Scenario 2:
Create a product file (product name should contain font of a different language, other than English).
Root Cause
A defect or configuration issue in the operating environment.
Vietnamese or other fonts display correctly in the UI and in the local system (Windows). However, in WebSphere, the filename is replaced by '?'. This was because, UTF-8 encoding was not set on the server to support these fonts.
Resolution
Perform the following local-change:
Set the encoding to UTF-8 on the application server.
Published August 24, 2018 - Updated October 8, 2020
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