Support Article

Forgot Pega administrator password



An administrator forgot the password of the user. User requires to know the alternate approach.

Error Messages

Not Applicable

Steps to Reproduce

Not Applicable

Root Cause

A software use or operation error.


Perform the following local-change:
  1. Create a Rule-Admin-Product (RAP) using the Export Wizard that contains the user record on a system where user knows the password.
  2. Import the RAP using the Import Wizard, on the system where user had lost the password.

Note: The user that imports the RAP must have the 'SysAdm4' role or the RAP will be rejected.

Published April 10, 2017 - Updated April 21, 2017

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