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Support Article

Format is lost when plain text emails contain chinese characters

SA-1375

Summary



User is using Outlook to send emails to PRPC.
They send emails are in plain text and display the email message content on a RichTextEditor (RTE).
After editing the email in RTE, the email will be sent back to user. During this process following issues identified:

Format issue when viewing the Correspondence email in WO attachments screen.
Format issue when viewing the email received in OutLook. 


Error Messages



N/A


Steps to Reproduce



Send a plain text email with "
张志明" chinese character to PRPC Email Listener.
Use email content pyBody to send correspondance to other users through correspondance.



Root Cause



The root cause of this problem is a defect in Pegasystems’ code/rules.

Appending new line after reading every line in the body was not implemented.


Resolution



This issue is resolved by hotfix item Hfix-9873.

Published January 31, 2016 - Updated October 8, 2020

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