Support Article
Formatted email in the Alerts log
SA-47027
Summary
Service Email Listener triggers exceptions in Alerts log. This occurs when the email content displays in the log in various formats.
Error Messages
437 GMT*6*PEGA0020*1955*1000*ee2f5adeea7cffb650f5a925d63c4932*A1F29AE9BA570AF218210A2CA20F5F324<your_workgroup>:01.01.04*a34d770a709cedf802a5c883fe05523f*N*5*8079*java.lang.ThreadGroup[name=<your_name>: E2EIDSimplePegaRulesProd07_LV2,maxpri=10]*STANDARD*com.pega.pegarules.session.internal.mgmt.Executable*EMAIL.<your_emaillistener>|from(<emailid>)|sub(FW: <your_Subject>)|Email|EmailDefault|<your_classname>|<your_emailaccountname>|A1F29AE9BA570AF218210A2CA20F5F324*ServicePAL.Email.EmailDefault.<your_classname>-NotifyDocument.<>*Rule-Obj-Activity:ProcessEmail*RULE-CONNECT-SOAP <your_soaprule> #20111219T095058.658 GMT Step: 12 Circum: 0*454:With embedded;455:With embedded;456:getStream Rule-Obj-XML:<your_XML>.MapFrom;457:With embedded;458:getStream Rule-Obj-XML:<your_activityrule><your_activityrule>.MapFrom;459:With embedded;460:With embedded;461:With embedded;462:appendStream Rule-Obj-XML:document;463:With embedded;464:With embedded;465:With embedded;466:With embedded;467:With embedded;468:With embedded;469:With embedded;470:With embedded;471:With embedded;472:With embedded;473:appendStream Rule-Obj-XML:hasTypes;474:Transitions;475:RULE-OBJ-ACTIVITY RULE-CONNECT-SOAP INVOKE #20110712T003236.063 GMT Step: 8 Circum: 0;476:Java;477:doActivity Rule-Obj-Activity:<your_soaprule>;478:RULE-OBJ-ACTIVITY RULE-CONNECT-SOAP <your_soaprule> #20111219T095058.658 GMT Step: 1 Circum: 0;479:Java;480:RULE-OBJ-ACTIVITY RULE-CONNECT-SOAP <your_soaprule> #20111219T095058.658 GMT Step: 2 Circum: 0;481:Java;482:RULE-OBJ-ACTIVITY RULE-CONNECT-SOAP <your_soaprule> #20111219T095058.658 GMT Step: 3 Circum: 0;483:Java;484:RULE-OBJ-ACTIVITY RULE-CONNECT-SOAP <your_soaprule> #20111219T095058.658 GMT Step: 4 Circum: 0;485:Java;486:RULE-OBJ-ACTIVITY RULE-CONNECT-SOAP <your_soaprule> #20111219T095058.658 GMT Step: 5 Circum: 0;487:Preconditions;488:RULE-OBJ-ACTIVITY RULE-CONNECT-SOAP <your_soaprule> #20111219T095058.658 GMT Step: 6 Circum: 0;489:Preconditions;490:RULE-OBJ-ACTIVITY RULE-CONNECT-SOAP <your_soaprule> #20111219T095058.658 GMT Step: 7 Circum: 0;491:Java;492:RULE-OBJ-ACTIVITY RULE-CONNECT-SOAP <your_soaprule> #20111219T095058.658 GMT Step: 8 Circum: 0;493:Java;494:RULE-OBJ-ACTIVITY RULE-CONNECT-SOAP <your_soaprule> #20111219T095058.658 GMT Step: 9 Circum: 0;495:Java;496:RULE-OBJ-ACTIVITY RULE-CONNECT-SOAP <your_soaprule> #20111219T095058.658 GMT Step: 10 Circum: 0;497:Java;498:Transitions;499:RULE-OBJ-ACTIVITY RULE-CONNECT-SOAP <your_soaprule> #20111219T095058.658 GMT Step: 11 Circum: 0;500:Java;501:RULE-OBJ-ACTIVITY RULE-CONNECT-SOAP <your_soaprule> #20111219T095058.658 GMT Step: 12 Circum: 0;502:Java;503:doAction Rule-Parse-XML;*pxServiceActivityElapsed=0.22;pxOtherIOCount=2;pxTrackedPropertyChangesCount=1;pxTotalReqCPU=0.34;pxJavaStepElapsed=0.02;pxDBInputBytes=10,381;pxOtherCount=2;pxRuleCount=1;pxRunStreamCount=4;pxRulesUsed=132;pxOtherIOElapsed=0.01;pxTotalReqTime=2.17;pxActivityCount=3;pxJavaStepCount=15;pxConnectElapsed=1.96;pxAlertCount=1;pxRuleFromCacheCount=1;pxRulesExecuted=9;pxOtherFromCacheCount=1;*Rule-Connect-SOAP**Rule-Connect-SOAP**doActivity Rule-Obj-Activity:Invoke;Connect-SOAP;RULE-OBJ-ACTIVITY <your_class>- <your_activityrule> #20131008T102219.752 GMT Step: 7 Circum: 0;doActivity Rule-Obj-Activity:<your_activityrule>;Call <your_activityrule>;12 additional frames in stack;*SubString1=<your_emailid>;PartyId=;FirstIndexInCCId=-1;DOCUMENT_CLASS_ID=<your_documentClassID>;Length=1;Parameter=;contactPointId=00000error;TempTo=GRP LARGE CORPORATE MIDLANDS <<your_emailid>>SEMICOLON;test=SubjectEQUALSCBO-1665490 // CBO-1660949 Drawing Cash from our accounts,SenderEQUALS<your_emailid>,RecipientTOEQUALS<your_emailid>,RecipientCCEQUALS,TimeStampEQUALS20170919T155004.000 GMT;DocumentType=;LastIndexInToId=-1;CaseHandle=;MustReturnSecurity=TRUE;InitialOriginatorType=013;EndPointURL=<your_EndPointURL>;SecurityId=your_SecurityToken;UNPMechanismType=NTLM;LastIndexInCCId=-1;OperatorType=Staff;CCLoop=0;pyStatusMsg=;MustReturnContactPoint=TRUE;ProcessType=<your_ProcessType>;SeverityCode=0;ContactPointId=0000771409;AppPage=Group-FW-Foundation-Work-Interaction-InCorr;ReasonText=NO ERROR;Test=;MustReturnServiceRequest=TRUE;DocumentSource=<your_DocumentSource>;CurrentWorkPage=NewClassWorkPage;IsOutBound=error;FileContent=<your_FileContent>
Steps to Reproduce
Initiate an email listener and analyze the Alerts log.
Root Cause
The email content was logged because of PEGA0020 alerts. The alerts occurred because of a Connect SOAP service whose Interaction time exceeded the threshold.
Resolution
Perform the following local-change: Change the logging level of the com.pega.pegarules.session.internal.mgmt.Executable class from ALERT to ERROR.
Published March 9, 2018 - Updated October 8, 2020
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