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Support Article

Formatting lost on adding content to RTE using Copy and Paste

SA-95449

Summary



On using the Copy and Paste functionality from MS Word to add content to the Rich Text Editor in the Internet Explorer browser, formatting is lost in the RTE.






Error Messages



Not Applicable


Steps to Reproduce

  1. In MS Word, add content with bullets, paragraph, and center the text.
  2. Copy the content.
  3. Paste the content to the RTE in the Internet Explorer browser.

Root Cause



A third-party product issue: CKEeditor.

Resolution



Here’s the explanation for the reported behavior:

The Copy and Paste functionality works exactly as how the CKEditor operates on the platform.
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Published December 2, 2021

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