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Support Article

Formatting lost on adding content to RTE using Copy and Paste



On using the Copy and Paste functionality from MS Word to add content to the Rich Text Editor in the Internet Explorer browser, formatting is lost in the RTE.

Error Messages

Not Applicable

Steps to Reproduce

  1. In MS Word, add content with bullets, paragraph, and center the text.
  2. Copy the content.
  3. Paste the content to the RTE in the Internet Explorer browser.

Root Cause

A third-party product issue: CKEeditor.


Here’s the explanation for the reported behavior:

The Copy and Paste functionality works exactly as how the CKEditor operates on the platform.
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Published December 2, 2021

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