SA-9704

Summary

The system is experiencing OutOfMemory exceptions frequently (about 1 - 2 a day). When they occur the system crashes and is restarted by the node agent.

Error Messages

Exception in thread "PegaRULES-Batch-16" java.lang.OutOfMemoryError: requested 140 bytes for CHeapObj-new. Out of swap space?

Steps to Reproduce

Unknown

Root Cause

The JVM in question is a 32-bit JVM. 32-bit JVMs are limited to 4 GB of addressable memory space (based on the 32-bit architecture). The JVM settings was configured with a 2 GB maximum heap (Xmx), and 1 GB maximum permgen space. This meant there was only 1 GB remaining for native Java operations. This was insufficient in this environment and resulted in native OutOfMemory exceptions.

Resolution

This issue was resolved by reducing the Xmx and MaxPermSize to allow more memory to be available for Java native processes.