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Support Article

FTPS Connection timing out when putting file



An FTPS server rule is set up. Connectivity between systems fails while performing an FTP connect in an activity.

Error Messages connect timed out

Steps to Reproduce

  1. Create an activity to write a file.
  2. Create a new FTP server rule.
  3. Create an activity that uses Connect FTP to Put file.

Root Cause

A defect or configuration issue in the operating environment.
The incorrect port number was used.


As a local-change, modify the FTPS port number.


Published January 31, 2019 - Updated October 8, 2020

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