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Support Article

FTS Incremental Indexer Not Picking Items Up



When manually running a reindex of both Work and Data, all the information is retrieved. However, items added in the Full Text Search (FTS) Incremental Indexer queue are not processed. Newly modified and created items are not indexed and are unavailable for search by users.

Error Messages

Not Applicable

Steps to Reproduce

  1. Configure FTS on multiple nodes.
  2. Enable FTS Incremental Indexer agent on all the nodes.

Root Cause

A defect or configuration issue in the operating environment.  Enable debug on to view the following messages:

[PegaRULES-Batch-2] [STANDARD] [ ] [PegaRULES:07.10] ( DEBUG - Full text search cluster health is in RED state. Possible reason(s): Shards are still initializing.

FTSIncrementalIndexer was unable to write to the index because the node and directory configuration had reverted to the data that was incorrect after a previous recycle.


Perform the following local-change: 
  1. Modify the directory to the correct location on the active system.
  2. Shut everything down.
  3. Delete the indexed data.
  4. Rebuild.
Alternatively, for nodes that must always host indexes, add the following JVM argument:

For nodes that need not host indexes, add the above setting, but do not provide a value. 

Published November 29, 2018 - Updated October 8, 2020

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