Support Article

FTSIncrementalIndexer queue size never reaches zero

SA-27182

Summary



On the System: Settings landing page on the Search tab, the FTSIncrementalIndexer agent queue size never reaches zero.

​It will go up and down, but never drops down to zero. The longest item in the queue is over a month old. Search seems to work fine.


Error Messages



Not applicable


Steps to Reproduce



Review the Agent Information section on the System: Settings landing page Search tab.


Root Cause



A defect in Pegasystems’ code or rules. The items in the queue were stuck in a Now-Processing state, but the node listed as the processing node was not connected to the cluster. 

Resolution



Make the following change to the operating environment:

Truncate the pr_sys_queue_ftsindexer table to remove the stale entries. 

Published August 24, 2016 - Updated August 31, 2016

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