Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Function builder issue in Report Definitions

SA-31950

Summary



Calculation (function) builder is not displaying the options to select the function in the Customer Service application.

The same works fine in activities.


Error Messages



Exception Trace com.pega.pegarules.pub.PRRuntimeException: Section 'CSTextInput' execution error. : Caught db exception while looking up pyLocalizedValue in Rule-Obj-FieldValue PRRuntimeException
Java Stack Trace
at com.pegarules.generated.html_property.ra_stream_cstextinput_4d6ef5367765a8946c554a6e8574314f.execute(ra_stream_cstextinput_4d6ef5367765a8946c554a6e8574314f.java:111)
at com.pega.pegarules.session.internal.mgmt.MessageEvaluator.getFormattedProperty(MessageEvaluator.java:1007)
at com.pega.pegarules.session.internal.mgmt.MessageEvaluator.getFormattedString(MessageEvaluator.java:954)
at com.pega.pegarules.session.internal.mgmt.MessageEvaluator.getRuleObjMessage(MessageEvaluator.java:735)
at com.pega.pegarules.session.internal.mgmt.MessageEvaluator.getRuleMessage(MessageEvaluator.java:364)
at com.pega.pegarules.session.internal.mgmt.MessageEvaluator.getRuleMessage(MessageEvaluator.java:1070)
at com.pega.pegarules.data.internal.dictionary.PropertyInfoImpl.lookForLocalizedMessage(PropertyInfoImpl.java:1255)
at com.pega.pegarules.data.internal.dictionary.PropertyInfoImpl.getLocalizedText(PropertyInfoImpl.java:1206)
at com.pega.pegarules.data.internal.dictionary.DictionaryImpl.getLocalizedText(DictionaryImpl.java:415)
at com.pega.pegarules.session.internal.mgmt.Executable.getLocalizedTextForString(Executable.java:7485)
at com.pega.pegarules.session.internal.mgmt.Executable.getLocalizedTextForString(Executable.java:7431)
at com.pega.pegarules.session.internal.mgmt.Executable.getLocalizedTextForString(Executable.java:7426)
at com.pega.pegarules.session.internal.mgmt.Executable.getLocalizedTextForString(Executable.java:7411)


Steps to Reproduce



1. Log into the environment shared with CASysAdmin/install.
2. Open a Report Definition and click on function builder of a column.


Root Cause



A defect in Pegasystems’ code or rules.

On debug the issue is with the Rule Cache management disabled. It is highly recommended that rule cache management should always be enabled.


Resolution



Perform the following local-change: 

Enable the rule cache by logging into System Management Application (SMA).

Navigate to 
Advanced > Rule Cache Management > Enable Cache for enabling the cache. 
 

 

Published January 11, 2017 - Updated October 8, 2020

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us