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Support Article

Functionalities missing/not working in rich text editor



Deletion of image content from Pega Out-of-the-box (OOTB) DB Table (PR_DATA_FILE) and application server when image is deleted from rich text editor control or upload is discarded.

When image is uploaded (“Upload Image” Button) via popup in rich text editor, the image is stored in PEGA OOTB DB table; if pop-up is closed without clicking “OK” button, image is not displayed in rich text editor, but uploaded to server and DB table.

Also, the Image still persist on server and DB table after deleting the image from rich text editor.

In both cases, image content should be deleted from server and DB table.

Error Messages

Not Applicable

Steps to Reproduce

   Upload image with rich text editor or remove image from rich text editor.

Root Cause

This is not a defect. This is an enhancement request, as because their is no such configuration present currently to remove the DB table entry as long as the image gets removed. 



An enhancement request, FDBK-17477, has been created for consideration by Pega Product Management. 

Suggest Edit

Published December 15, 2016 - Updated October 8, 2020

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