Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Generated email does not display correctly



When using a corresponce rule to generate an email, the generated email is not displayed correctly by the email client

Error Messages

Not Applicable

Steps to Reproduce

Not Applicable

Root Cause

3rd-party email client does not support HTML


User requires email client which supports HTML formatting to read emails generated by a correspondence rule.

Please see the following note in the help documentation about email correspondence rules:

"When the Correspondence Type key part of the rule is Email, all correspondence produced for outgoing email includes HTML formatting, even if no HTML elements appear within in the source. The recipient's mail client must have the capability to accept and display HTML-formatted email."

Published January 31, 2016 - Updated October 8, 2020

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us