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Support Article

Generated word document is unable to display Images in corr rule



The generated word document is unable to display the Images embedded in correspondence rule.

Error Messages


Root Cause

Logic for inclusion of dynamic images is different in Correspondence and Word template, so we are not able to include images in correspondence.


This issue is resolved through the following local change: 

If images are included in word template they can be seen whenever merge document is opened. 
If you are using static images we have to embed those images in Word template.

Published January 31, 2016 - Updated October 8, 2020

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