Support Article
Generating full application documentation creates corrupted Word
SA-18474
Summary
When creating a full application documentation, the word generated is corrupted.
CSFS 7.1.3
Pega 7.1.9
Word 2010, Version 14.0.7015.1000 (32 bits)
Error Messages
Not Applicable
Steps to Reproduce
1. Navigate to Designer Studio > Application > Tools > Document
2. Configure the screen as: Select an Application > Select a template (Application Document) > Full Application Documentation > Rule Names
3. Leave the rest configured by default
4. Click Document Now
5. The popup opens and then displays a link
Root Cause
We are using one external open source JAR (docx4j-pega-3.2.2.jar) for generating documents. A document generated with the version of the DOCX4J library included in Pega 7.1.9 contains tag values which are not accepted by Microsoft Word 2010.
Resolution
- Apply HFix-25445
- Using Microsoft Word 2013 also resolves the issue
- This issue is scheduled to be resolved in Pega 7.2
Published January 31, 2016 - Updated October 8, 2020
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