Support Article
German special characters in imported data display incorrectly
SA-60648
Summary
When processing files with German characters using the File Listener Service, German special characters in the imported data display incorrectly.
For example, umlaut U - "Ü"
Error Messages
Not Applicable
Steps to Reproduce
Unknown
Root Cause
The Character encoding selected on the Service File rule did not match the encoding of the file to import.
In this use case, the encoding set for the Service Rule was Unicode (UTF-8). However, the file was ANSI or a version of ISO-8859-x.
Resolution
Perform the following local-change:
Ensure that the Service Rule settings, for the Character encoding, matches the concrete file encoding.
For files from different sources that use different encodings, a File Listener Service for each source is required.
Published February 12, 2019 - Updated October 8, 2020
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