Support Article

German special characters in imported data display incorrectly



When processing files with German characters using the File Listener Service, German special characters in the imported data display incorrectly. 

For example, umlaut U - "Ü"

Error Messages

Not Applicable

Steps to Reproduce


Root Cause

The Character encoding selected on the Service File rule did not match the encoding of the file to import.

In this use case, the encoding set for the Service Rule was Unicode (UTF-8). However, the file was ANSI or a version of ISO-8859-x.


Perform the following local-change:

Ensure that the Service Rule settings, for the Character encoding, matches the concrete file encoding.

For files from different sources that use different encodings, a File Listener Service for each source is required.


Published July 5, 2018 — Updated February 12, 2019

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