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Support Article

Gerting out of FullScreen on WYSIG editor causes styles lost



After editing a template in the TextArea in the Fullscreen mode of the WYSIWYG, the Editor styles are lost and the screen displays incorrectly. This occurs intermittently.

Error Messages

Not Applicable

Steps to Reproduce

  1. Open the application.
  2. Create a case.
  3. Click Notification.
  4. Select a template.
  5. Click Fullscreen.
  6. Edit the template.
  7. Click Fullscreen again.

Root Cause

An issue in the custom application code or rules.
The CKEditor JavaScript files were not added to the Harness scripts.


Perform the following local-change:
  1. Add the pzpega_ckeditor_lang_extn JavaScript files in the scripts and styles of the Harness.
  2. Remove the Event action configured in the Rich Text Editor (RTE) and the dynamic container configured in the section.

Published August 15, 2019 - Updated December 2, 2021

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