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Support Article

Get Direction action navigates to Apple Maps instead Google Maps



In the Pega mobile application, the Map and Get Direction are used for navigation. The Map displays the Google Map in the application. However, the Get Direction action directs the user to the Apple Map instead of Google Maps on an iPhone device.

Error Messages

Not Applicable

Steps to Reproduce

  1. Launch the Pega Mobile application.
  2. Open any Appointment from the Appointment list. On the Appointment Detail screen, the Navigation icon displays.
  3. Click the Navigation icon. The Apple Map displays instead of Google Maps.

Root Cause

A defect in Pegasystems’ code or rules: pzpega_control_actions_getDirections rule getMapURL function
For iOS 8 and later versions, Google Maps must open for Directions. However, the iOS version is not obtained correctly in the Pega Mobile application to open Google Maps. Hence, it falls back to opening Apple Maps.


This feature is implemented in the following:
  • Pega Platform 8.3.3
  • Pega Platform 8.4.1
  • Pega Platform 8.5

Published October 31, 2020 - Updated December 2, 2021

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