Support Article
Getting AES SOAP Exception
SA-94341
Summary
The monitoring nodes are in Pega Platform 7.3.1 and Autonomic Event Services (AES) server is AE 7.4 and AES is 7.3. Multiple exceptions occur on the monitored node.
Error Messages
[EDT] 000000d2 SystemOut O AsyncAppender-ALERT-ASYNCAES ERROR Exception in SOAPAppenderPega.sendEvent()
[EDT] 000000d2 SystemOut O AsyncAppender-ALERT-ASYNCAES ERROR Msg: javax.xml.stream.XMLStreamException: The markup in the document preceding the root element must be well-formed.
[EDT] 000000d2 SystemOut O AsyncAppender-ALERT-ASYNCAES ERROR Cause: com.pega.apache.axiom.om.OMException: javax.xml.stream.XMLStreamException: The markup in the document preceding the root element must be well-formed.
Errors in the application server logs:
httpclient.wire.header) DEBUG - >> "Cookie: WSL-credential=Wl+mSVxA2ckBAD4ABHVzZXJpZD1vd3NicnFhAGlwYWRkcj0xOS4<redacted>
httpclient.wire.content) DEBUG - << " <div><label>Operator:</label>Unauthenticated or not available</div>[\n]"
Steps to Reproduce
Install AES 7.4 as the AES server and monitoring node is Pega Platform 7.3.1.
Root Cause
A defect or configuration issue in the operating environment.
Resolution
Previously, the client used the Cookie mechanism for AES communication. After shifting out of that system, the Dynamic System Settings (DSS) entries related to cookies were not removed.
As a local-change, remove all cookie related DSS entries.
Tags:
Published November 27, 2019 - Updated December 2, 2021
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