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Support Article

Getting an error when upgrading KYC framework



Developer is facing the error as below when upgrading the kyc framework from KYC v6.3.1 to KYC 7.1

He is using the configuration as below

Tomcat 6.0.32
MS SqlServer 10.5

Error Messages

Commit failed because org.apache.tomcat.dbcp.dbcp.DelegatingPreparedStatement.setNString(ILjava/lang/String;)V. Rulebase is now in an unknown state.

Steps to Reproduce

1) Upgrade the application to pega 7 unsing pega 7.1.5 direct installation (in-place upgrade )
2) Trying to upgrade the KYC framework from
v6.3.1 to KYC 7.1

Root Cause

setNstring method is undefined in Tomcat6, tomcat-dbcp.jar


Asked user 
to try with tomcat 7 as the tomcat-dbcp.jar contains setNstring method defined. 
Suggest Edit

Published September 18, 2014 - Updated October 8, 2020

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