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Getting error while configuring Map From field as Correspondence



User is getting error while configuring Map From field as Correspondence rule in Response Tab of Service-Email rule.

Error Messages

2017-03-16 00:35:52,842 [ WebContainer : 5] [ STANDARD] [ABCPQRApp:02.01.39] ( ERROR - Email service [EmailDefault][FW-RBSAssetAppFW-Work-EmailReq][ABCXYZPQR] failed:Outbound data mapping Outbound data mapping failed
at com.pega.pegarules.integration.engine.internal.util.PRServiceUtils.executeServiceSimulation(
at com.pegarules.generated.activity.ra_action_execute_b3b63d75718b39f5e6441c083707ce9c.step7_circum0(
at com.pegarules.generated.activity.ra_action_execute_b3b63d75718b39f5e6441c083707ce9c.perform(
at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(
at com.pega.pegarules.session.internal.mgmt.Executable.invokeActivity(
at com.pegarules.generated.activity.ra_action_runruleexecute_75eba1677022fa6d2b1fa6220f04f174.step12_circum0(
at com.pegarules.generated.activity.ra_action_runruleexecute_75eba1677022fa6d2b1fa6220f04f174.perform(
at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(
at com.pega.pegarules.session.internal.mgmt.base.ThreadRunner.runActivitiesAlt(
at com.pega.pegarules.session.internal.mgmt.PRThreadImpl.runActivitiesAlt(
at com.pega.pegarules.session.internal.engineinterface.service.HttpAPI.runActivities(
at com.pega.pegarules.session.external.engineinterface.service.EngineAPI.processRequestInner(
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
Caused by: Couldn't map String parameter from Correspondence: Couldn't build Correspondence: EmailResponse
From: (H0A3D3DBB7E17C573E04035F3C3687708)
at com.pega.pegarules.integration.engine.internal.ServiceHelper.getOutboundDataValue(
at com.pega.pegarules.integration.engine.internal.ServiceHelper.mapOutboundData(
... 79 more

Steps to Reproduce

1. Open Service-Email rule: Email Default.
2. In the response tab, choose the Map From field to Correspondence and place the Created Correspondence rule in Map From Key field.
3. Run the Service-Email Rule, and mention the Subject, From, To Address in the Header Values and Execute the Service.
4.In Service Simulation Results getting the below Error Message:

Email service [EmailDefault][FW-RBSAssetAppFW-Work-EmailReq][CreatepyStartCase] failed:Outbound data mapping failed

Root Cause

A defect in Pegasystems’ code or rules.
Code is not populating correspondence type at the time of selecting correspondence is causing the issue.


Enter the correspondence type manually as below to resolve the issue:

Published May 4, 2017 - Updated October 8, 2020

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