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Support Article

Getting an Java Script Error.

SA-4354

Summary



When trying to open “Advanced” tab in a class. We are getting an Java Script Error.


Steps to Reproduce



Open “Advanced” tab in a class in the environment :



Root Cause



The root cause of this problem is a defect in customer application code/rules. A number of weird issues were faced post installation. The installation stpes were customized particularly the DB Users did not include ANY privileges. Further the SQL for rulebase setup was generated manually. However this was not reproducible inhouse. The same installation was tried thrice and not once did we face any issues. Perhaps the SQL scripts were not executed properly - although no errors were shown in the database we suspect that a stored procedure (most likely a trigger) was not compiled properly, whicj also reflected the kind of problems the customer faced. 


Since PRPC installation is straightforward, it was suggested that we re-install while following the steps carefully. 


Resolution



This issue is resolved by performing re-installation of PRPC.

Published January 31, 2016 - Updated October 8, 2020

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